Are the doctors at Crusader Community Health licensed?
Yes. The doctors at Crusader Community Health are fully credentialed by the State of Illinois and most are board certified in their specialty.
How does Crusader Community Health’s sliding discount work?
Crusader is a Community Health Center that is partially funded by federal dollars and offers discounts based on federally established guidelines. You may be eligible for a discount if you are not covered by an insurance plan or Medicaid.
For uninsured patients, discounts are based upon family size and income. Proof of income is required to be considered for a discount. Discount levels are 25%, 50%, 75% and 100% on eligible services. For those receiving a payment assistance discount, there is a minimum $20 fee due per medical visit and a minimum $30 fee due per dental, optical, or podiatry visit, regardless of discount. Discounts are re-evaluated annually.
Patients may be required to be assessed for eligible entitlements (entitlements include Illinois Health Connect or other public benefits). Crusader provides assistance in completing entitlement applications.
Most laboratory and radiology services for self-pay patients ordered and processed at the clinic are eligible for discounts (does not include more complicated screenings such as MRI, CAT scan, etc.). Some Crusader services are ineligible for a discount. These services include all eyewear and dental procedures involving prosthetics (dentures and partials) and root canals. Laboratory and radiology services for patients with third-party payers are billed by the clinic’s contracted vendors.
I have insurance. Am I still able to receive services at Crusader Community Health?
Yes, Crusader accepts most private insurance plans.
I am not a Crusader patient. Am I able to use your pharmacy?
No, because the Crusader pharmacies participate in a federal pricing program that allows prescriptions to be sold at a reduced cost, their services are only available to Crusader patients.
I don’t live in Rockford. Am I still able to receive services at Crusader Community Health?
Yes, you can use Crusader services regardless of where you live.
I am currently working. Am I still able to receive services at Crusader Community Health?
Yes, you can use Crusader services regardless of whether or not you are employed. Many people who are employed qualify for a discount. Please see “How does Crusader’s sliding discount work?”
Is Crusader Community Health a walk-in, immediate care clinic or a free clinic?
While Crusader is not a walk-in, immediate care clinic, we try to accommodate those who come to the clinic without an appointment. However, whenever possible, it is best to schedule an appointment in order to see one of the medical providers, dentists or optometrists by calling (815) 490-1600.
Crusader is not a free clinic. It is Crusader’s mission to provide high quality health care for all patients, regardless of their ability to pay. We will not decline service to a registered Crusader patient on the basis of ability to pay. We will work with you.
If you do not have insurance, you may qualify for the following reduced fees based on your income. Discount levels are 25%, 50%, 75% and 100% on eligible services and are re-evaluated annually. Please ask at the time of registration if you qualify.
What is the best way to contact Crusader Community Health?
To make an appointment for the West State Street and Broadway locations, call 815-490-1600; for the Belvidere location, call 815-547-0282.
When is the best time to call or leave messages?
Our Call Center receives thousands of calls per day. For an appointment, call as early in the day as possible. For a message which is not urgent, the best time to call is in the afternoon. If you are having an emergency, dial 911.
