History: Founded 1972. One of 1,200 Community Health Centers (CHC) in USA (7,000 sites, 20 million patients)
Mission: Crusader Community Health serves the Rock River Valley area with quality primary health care for all people in need.
Location: Only CHC in Northwest Illinois; 2 locations in Rockford-West State & Broadway; Belvidere; Freeport (pediatric dental); Crusader Community Health Loves Park - opening September 2011
Funding: $26.8M budget (18% federal grant funds); 285 employees (55 healthcare providers – MD, DO, DDS, PA, NP, CNM; All physicians are board certified or board eligible)
Business Portfolio: Medically Underserved
- 43,535 patients in 2010, with 180,781 visits
- 40% of area uninsured come to Crusader (600 new registers/mo)
- 57% Medicaid (mostly moms & children)
- 31% uninsured 6% Medicare 6% private insurance
- 41% are children 19 & under (18,056 children)
- 36% Caucasian 30% African American 24% Hispanic
- 1,013 babies delivered by Crusader, representing 20% of all Winnebago County births
Integrated Quality Care
- Pediatrics, Women’s Health Service with OB, Family Practice, Internal Medicine, Dentistry
- Specialty – Endocrinology (diabetics), HIV, Homeless, Neurology, Optical, Pain Management, Podiatry & Rheumatology
- Not-for-profit pharmacy system for our patients; generic discount program for uninsured patients
Prevention Focus
- Top Primary Diagnostic Categories - hypertension, diabetes, depression & mood disorders, asthma
- Diagnostic Tests/Screenings - immunizations, well child visits, pap tests, seasonal flu vaccine
Quality Outcome
- Over 90% of patients surveyed in 2010 indicated they would refer a friend or family member to Crusader
- Accredited by the Joint Commission 4 times since 1999
Key Service Advantages
- Advanced Access Appointing system; Call Center improved telephone access
- Sliding-fee scale for uninsured
- ALL patients are assigned a provider (doctor…)
- New Founder’s Education Center at Broadway and West State locations with GED and Moms/Baby Basic 101 classes & Women’s Health Center
- Integrated ‘one-stop-shopping’ quality medical, dental and other specialty care (provider, health education, lab, pharmacy)
- Implemented system wide electronic medical records to enhance quality care and safety
- Division of Clinical Quality focused on diabetes, asthma, heart failure, hypertension, prevention; Cosmopolitan Patient Learning & Resource Center
- Domestic Violence Response Team available
- On-site Spanish Interpreters
Local Positives
- Injects millions into local economy (vs. more expensive ER visits)
- Improved use of public dollars
- Reduced community cost of sickness
- Our Community’s healthcare “safety net”
